Refund Policy

If you are not satisfied with your subscription, you may request a full refund within 48 hours of your initial purchase. To be eligible:

• The request must be made within 48 hours of the subscription charge
• This policy applies to first-time subscriptions only
• Renewals are not eligible for refund once processed

To request a refund, contact us at billing@rileetalk.com with your account email and the date of purchase. Approved refunds are processed within 5–10 business days.

Purchased credit bundles (tokens) are non-refundable once acquired. Credits are made available in your account immediately upon successful payment. Please review your credit balance and intended use before purchasing.

Exception: if a technical error caused credits to be deducted without the corresponding service being delivered, contact us within 7 days and we will investigate and restore your credits if the error is confirmed.

Cancelling your subscription stops future billing but does not automatically trigger a refund. You will retain access to your subscription benefits until the end of the current billing period. If you wish to also receive a refund, you must explicitly request one within the 48-hour window described above.

We take chargebacks very seriously. If you dispute a charge with your bank or credit card company without first contacting us, we reserve the right to:

• Immediately suspend or terminate your account
• Submit evidence of your account activity to the payment processor
• Pursue recovery of the chargeback fee imposed on us by our payment processor

Please always contact us first at billing@rileetalk.com — we are committed to resolving billing issues fairly and promptly.

In the event of extended service downtime (more than 24 continuous hours) caused by our infrastructure, we will provide a pro-rated credit extension to affected subscribers. This will be applied automatically — no request needed.

• Billing support: billing@rileetalk.com
• Response time: Within 2 business days
• Payment processor: All payments are processed by CCBill. For billing inquiries you may also contact CCBill directly at support.ccbill.com