Refund Policy

If you are not satisfied with your subscription, you may request a refund of a subscription charge — whether an initial purchase or a renewal. To request a refund, contact us at billing@sennsual.com with your account email and the date of the charge. Approved refunds are processed within 5–10 business days.

Purchased credit bundles (tokens) are made available in your account immediately upon successful payment. Please review your credit balance and intended use before purchasing.

If a technical error caused credits to be deducted without the corresponding service being delivered, contact us within 7 days and we will investigate and restore your credits if the error is confirmed.

Cancelling your subscription stops future billing. You will retain access to your subscription benefits until the end of the current billing period. If you would also like a refund of a recent charge, contact us at billing@sennsual.com and we'll review your request.

We take chargebacks very seriously. If you dispute a charge with your bank or credit card company without first contacting us, we reserve the right to:

• Immediately suspend or terminate your account
• Submit evidence of your account activity to the payment processor
• Pursue recovery of the chargeback fee imposed on us by our payment processor

Please always contact us first at billing@sennsual.com — we are committed to resolving billing issues fairly and promptly.

In the event of extended service downtime (more than 24 continuous hours) caused by our infrastructure, we will provide a pro-rated credit extension to affected subscribers. This will be applied automatically — no request needed.

• Billing support: billing@sennsual.com
• Response time: Within 2 business days
• Payment processor: All payments are processed by Epoch. For billing inquiries you may also contact Epoch directly at epoch.com/support